Effective Date: 13 November 2025
At TrueBytes, we provide digital and IT-based services that require significant time, resources, and planning. To maintain fairness and transparency, our refund policy is as follows:
1. Service-Based Refunds
Refunds are not issued once:
- Work has started
- Access, designs, or deliverables have been shared
- Initial planning or consultation is completed
2. Eligibility for Partial Refunds
Partial refunds may be considered only if:
- No significant work has begun
- Client cancels within 24 hours of payment
- Client is not satisfied with work.
A processing fee may apply.
3. Non-Refundable Services
The following services are strictly non-refundable:
- Website design or development started
- Custom software work
- Hosting and domain purchases
- IT support sessions already delivered
- Service consultations or strategy calls
4. Project Abandonment
If a client becomes unresponsive for 14 days or more, the project is considered abandoned, and no refunds will be issued.
5. Contact for Refund Requests
Refund requests must be emailed to:
📧 admin@truebytesglobal.com
All decisions will be communicated within 3–5 business days.